1. 'Class does not support automation' error on run

2. Missing dll file on update

3. Error returned on update with no active internet connection

 

Known Issue 1: 'Class does not support automation' error on run

Description: When running the software in Windows 98 (and, potentially, in other versions of Windows also), the following error message is displayed: "Error 430: Class does not support automation or does not support expected interface."

Propagation: All versions.

Cause: The software requires Microsoft Data Access Components (MDAC). Usually, MDAC will be installed with the software but occasionally, especially on older operating systems, it needs to be installed manually. 

Solution: Download the latest version of MDAC for your operating system from Microsoft at http://www.microsoft.com/data/download.htm#CCinfo and follow the instructions there provided.

 

Known Issue 2: Missing dll file on update

Description: When running the update function, the following error message is displayed: "Component 'msinet.ocx' or one of its dependencies is not correctly registered."

Propagation: Version 1.00. To be corrected in version 1.01.

Solution: (1) Download the msinet.ocx file and place it in your Windows System directory. (Usually c:/Windows/System). (2) From the Start Menu, select Run and type regsvr32.exe msinet.ocx. (3) Run the update function again.

 

Known Issue 3: Error returned on update with no active internet connection

Description: When running the update function on a computer with no active internet connection, the following error message is displayed: "An unexpected error occurred... SQL Server does not exist or access is denied".

Propagation: Version 1.00. To be corrected in version 1.01.

Solution: This issue is by design. In order to successfully run the update function, you must have an active internet connection.